We partners with proven carriers that offer insurance and tracking, including: UPS, FedEx, USPS and EMS etc. All shipment times are shown in business days (Monday through Friday, excluding weekends and holidays). Shipping times are subject to each carrier's daily cut-off time, and dependent upon warehouse turnaround.
For more about shipping policy, please click Shipping Information.
To request a cancellation please contact Customer Service at email within 24 hours and we will attempt to stop or modify the order. Once an item has produced or shipped, cancellation is not possible.
Items returned to us that meet the following guidelines will be fully refunded for the cost of the merchandise. Original shipping charges cannot be refunded. If you have any questions, please email us at Helen@homdiyhardware.com.
A. Must be in resalable conditionMust be free from scratches and/or defects
B. Must not have been installed.
C. Must be in the original manufacturer’s box and packaging.
D. Must not have any writing on the original packaging.
E. Must not be missing pieces.
F. Must not be clearance/liquidations/closeout
For more about return policy, please click return & exchange policy.